Monday, December 16, 2013
HCL Technologies Limited
Job Summary
- Company
Name: HCL Technologies Limited
- Location: Hyderabad / Secunderabad
- Experience: 0 - 1 Years
- Keywords
/ Skills: "Technical support
executive", "Technical support engineer", "Tech
support executive", "Technical support associate",
"Tech support engineer", "Customer Relationship
Management", "Customer S
- Function: IT
- Role: Technical Support Engineer
- Industry: IT/ Computers - Software
- Posted
On: 16th Dec 2013
About Company
HCL
is a leading global Technology and IT Enterprise with annual revenues of US$
4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL
Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Job Description
WRIITEN AND ORAL COMMUNICATION HAS TO BE EXCELLENT.
Years of Experience: 0 to 1 Year.
Roles and Responsibilities:
- Willing to
work in Night shifts primarily
- Willingness
to work in Weekends
- Willingness
to work on 24X7 environment
- Sophisticated
knowledge to deal with problems and solve them effectively
- Should be
customer service focused, able to deal with customers in friendly and polite
manner
- Proficient in
Robust multitasking skills (e.g. able to log calls and interact with the
customer simultaneously)
- Proficient in
using smart mobile technology, such as Android device, iPhone, iPad, iTouch,
Palm Pre, Amazon Kindle, and eReader
- Knowledge of
troubleshooting personal electronic devices (e.g., personal computers, smart
phones, tablets), online downloads, transactions, applications, software, and
hardware issues
- Technical
capability to handle customer complaints
- Polite
approach in handling irate customers
- Good
communication skills and strong ability to work effectively in a team
environment
Date: 21st Dec 2013, Saturday
Time: 10 am Onwards
Job Location: Hyderabad
Venue:
Keltron Knowledge Services,
3rd Floor, Kattikkaran Building,
Kattikaran Road,Near Town Hall,
Ernakulam North
Time: 10 am Onwards
Job Location: Hyderabad
Venue:
Keltron Knowledge Services,
3rd Floor, Kattikkaran Building,
Kattikaran Road,Near Town Hall,
Ernakulam North
