Sunday, October 6, 2013
HCL Technologies Limited
Walk-in on 10th October 2013 For Fresher (2013 pass out only)
Job Summary
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Company Name: HCL Technologies Limited
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Location: Chennai
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Experience: 0 - 1 Years
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Keywords / Skills: freshers, Fresher, ITIL, troubleshooting
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Education: BCA, B.E/B.Tech, B.Sc
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Function: IT
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Role: Fresher,Other
Software/Hardware/EDP - IT Networking-Freshers
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Industry: IT/
Computers - Software
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Posted On: 6 th Oct 2013
About Company
HCL is a leading global Technology and IT
Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise
comprises two companies listed in India, HCL Technologies ( www.hcltech.com )
and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Job Description
Job Location: Chennai
Venue:
Venue:
CMR Institute of Technology (CMRIT)
No. 132, AECS LAYOUT,
ITPL Main Road,
BLR-370, Bangalore, Karnataka.
Contact number - 080-28524466
CMR Institute of Technology (CMRIT)
No. 132, AECS LAYOUT,
ITPL Main Road,
BLR-370, Bangalore, Karnataka.
Contact number - 080-28524466
Time: 9am – 12 noon (after 12 Noon no registration
will be entertained)
Date: 10th October 2013, Thursday.
Educational Requirement:
- B.Tech –
(CS/IT/EEE/ECE/E&I)
- BCA / B.Sc. - (CS / IT
/ Mathematics / Statistics)
- 60% throughout in
academics, No current backlogs
- 2013 pass out only
Responsibilities
- Provide hardware /
software / network problem diagnosis resolution via email/chat/
telephone/web, Monitoring & Management of various IT Infrastructure
components for customer’s end users
- Identify, evaluate and
prioritize customer problems and escalations
- Respond to and
diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps.
Provide level 1 support and perform other activities based adhering on
SOPs/work instructions
- Responsible for
activities relating to the evaluation, analysis, setup of PC-based
software products (e.g. word processors, spreadsheets, presentation
graphics, database management systems, electronic mail, and
communications), client software & basic network connectivity problems
within SLA (If any)
- Use the Incident
Management System to document information and manage problems and work
requests and their respective resolutions and circumvention's
- Analyze, acknowledge
& record each & every alert in the monitoring tools & handle
the alerts as per their impact
- Administer and provide
User account provisioning & activities
- Assign work orders /
incidents to appropriate support teams and follow up until closure.
- Route problems to
internal 2nd and 3rd level IT support staff
- Escalate complex
problem to appropriate support specialists
- Routine maintenance
updates with other IT staff and business units
- Initiates, Coordinate
and manage relationships with vendors and support staff that provide
hardware / software / network problem resolution
- Participate in
on-going training and departmental development
- Ready to work in
rotational shifts, 24 x 7 shifts to provide monitoring of IT
infrastructure support
Soft Skills
- Excellent
communication and conversation skills (Verbal and Written)
- Good documentation
skills
- Good working knowledge
of MS OFFICE
- Should have good
customer handling skills
- Able to handle
unforeseen situations
- High level of
acceptance
- Can drive HCL’s value
and its methodology
Technical Skills /
Experience/Certification requirements
- Ability to
successfully provide hardware/software/network problem analysis and
resolution support over the phone
- Personal dedication to
providing high quality, superior service at all times. Ability to finish
what is started is a must
- Ability to integrate
as a cross-functional, team player in a fast-paced environment where all
information is shared
- Ability to learn new
information quickly and the willingness to do so at all times
- Ability to work
flexible hours from time to time to cover for other staff
- Should have
understanding of IT Environment and ready to learn new processes and
technologies
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal
Effectiveness
- Concern for Order and
Quality
- Knowledge of basic
Networking and other technologies
- Fundamental ITIL
knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and
Change Management preferred
- Good to have basic
understanding of Client Server Architecture, OS
- CCNA/MCP/MSCA
Preferred
Hiring Process
- Grammar Test
- Group Discussion
- Technical Round
- HR Round
Terms & Conditions
- Willing to sign
Service agreement of 1 Year (As applicable)
- Willing to relocate,
if required
- Willing to work in
24*7 environment
- CTC of 1.80 L/PA
